Published by JPLand on 07 Apr 2009
Rip-Off
There’s an old joke about lawyers. Well, actually, there are a lot of old jokes about lawyers, but I’m thinking of one in particular. “97% of lawyers give the good 3% a bad name.” I think that the same thing applies to car dealerships. I despise their tactics and try to avoid them at all cost. An experience last week helped me shift from “disdain” to “hatred” on that scale.
We received a recall notice on a part of our van. It wasn’t anything major, but it was something that had become annoying. I thought (and this is probably where I went wrong…thinking) that since a shop would have it, I would have them go ahead and change the oil and rotate the tires. I normally have the tires and oil done at a Raffield Tire near our house, and they do good work, but I’m already taking some work time to put it in the shop for warranty work so I might as well get it all done in one pass. My logic made sense going into it…right?
I dropped the vehicle off at the dealer closest to my work (Lowe Toyota in Warner Robins) and discussed what I needed done. Warranty work, oil and tires, and I needed them to look at the radio. The CD player had ceased functioning, so since they are the dealer, they should have some concept of how to fix it. I had a slight sticker shock at what the oil and tire rotation would cost. But, I had to factor in missing more time from work, so I decided to let them go ahead with it. I got a ride the 0.25 miles to work (it was raining) and went on about my day.
About an hour into it, I got a call from the service department. My air filter needed to be replaced. My brakes needed to be cleaned. My air-conditioner needed to be recharged. They listed about five things that I “really needed” to have done to my van. The total for these items was over $300. The cost to repair the radio came back at a minimum of $400. ARE YOU KIDDING ME?!
I told them to do the oil, tires, and warranty work and let me have my car back. Before I went to pick it up, I called Ken’s Stereo to find out how much it would cost just to replace the radio with a new one. Prices start at $100 and go up to $200 for a “nice one.” Half the price of the dealer. And that doesn’t account for what the dealer told me about having to take the old one out, send it off to some random place, and I’d have to drive around without one until it got repaired.
I drove off frustrated that I spent what I did for the oil and tires. But the saga was over….right? No, about 3 hours later, someone else from the dealer called me to see if I was happy with my service. I didn’t even get to answer before she stated that they were running a “deal” that weekend and wanted to know if they could count on me to come by and check out the new cars. WHAT?! I took my car in for service and you take this as an sign that I want to buy a new car from you? I tried to be cordial with my response, but apparently there was enough abrasiveness left in my tone that she got the message loud and clear.
I know that these tactics are nothing new, but seriously car dealers, are you trying to put the nails in the coffin? Years ago, a brand meant something, and retailers took advantage of that with their pricing and their methods. The news is plastered with stories about how much the auto industry is in decline yet they’re still trying these stupid, annoying, childish games. Those methods are finally coming back to haunt these guys.
I’m not necessarily happy that the auto industry is in the dumps, but I sure understand why it is. By comparison, Raffield is a stand-alone company with no financial backing from a brand name. They treat their customers like people who can walk away at any time, as opposed to money machines that should be taken for all they’ve got.
Want to know what’s worse? One these two companies is begging our governement for money because they just can’t find a way to make ends meet. Want to take a guess…?




